New ITS (Intelligent transport systems) services and applications are being developed and implemented constantly. Thus ensuring a non-discriminatory approach for all stakeholders as well as high-quality data and services takes top priority. In addition, a smooth course of business between data and service providers and their business customers takes a crucial part for downstream services and their users. This of course entails a certain potential for conflicts.
The core task of the conciliation board is to arbitrate and support out-of-court settlements between conflicting parties. A team of experts will examine brought-in complaints in form and content and the way of proceeding will be determined. The goal of a conciliation procedure is to achieve is a compromise reasonable for all parties considered within a reasonable timeframe.
As of 1st January 2014, the ITS conciliation board is operative. Its legal basis is represented by the Austrian law considering the implementation of intelligent transport systems (BGBl Nr. 28/2013). With the establishment of the conciliation board, AustriaTech fulfils the task determined by this law (§11, par. 1 p. 3).